Cognitive Drift Response

Cognitive Drift Response

What to Fix When Your Team’s Mental Model Drifts Faster Than Your Documentation Updates

Your staff’s mental model of the setup is always flawed. Not catastrophically, not immediately, but incrementally—like a clock that loses a minute eac...

Cognitive Drift Response

When Cognitive Drift Outpaces Your Standard Operating Procedure: Where to Rewrite First

You have a procedure. A good one. Written clear. Reviewed quarterly. Signed off by three people who know the labor cold. But the people doing the task...